Frequently Asked Questions

About Lena Questions

I am looking for a designer but I don’t know any of you people. Can you tell me a little bit about yourself so I can get an idea of what kind of person you are?
How long have you been in business?
What’s your specialty?
Who will I work with on this project? Who does the actual design work?
Will you use my work on your website as a sample?
What happens if you go out of business or get hit by a bus?
You host my website. What happens to my website(s) if you go out of business?
You manage my domain name(s). What happens to them if you go out of business?
Will you show me a few of your ideas for my project so I can get a feel for your work?
Why should I hire you for the job?

General Questions

How much does it cost?
How long will it take to complete my project?
What’s included with my project?
What do I need to provide?
What if I’m not happy with the design?
Who owns the design once it’s finished and paid for?

Working Together Questions

What are your working hours?
What is a typical project flow?
How do deposits and payments work?
How do estimates and invoices work?
How long will it take to finish my job?
Do you offer rush fees?
What are my responsibilities as a client?