Help! I lost the password to my TimeCapsule!

February 18, 2013 / Updated: December 5, 2018 / Lena Shore

Question

I had TimeCapsule set up and then got a new machine and moved things around. Anyway, when I go to my Airport Utility it wants to know my TimeCapsule password and I have no clue what it is. How can I retrieve it?

Answer

This is an easy one!

You need to give TimeCapsule a soft reset. All you need is a ballpoint pen or similar tool shape. Go to the back of your TimeCapsule and press the reset button for 1 second with the pen. This will give you 5 minutes to access TimeCapsule without needing a password. Open your Airport Utility (Applications –> Utilities –> Airport Utility) to update the password to a new one.

timecapsule_button

NOTE: More information from Apple can be found here on the different types of resets: https://support.apple.com/en-us/HT201945

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Lena Shore

Lena is a full-time freelancer and nerd that specializes in web development, graphic design, and illustration. She enjoys building things, learning new things, pursuing creative endeavors, and giving free advice.

7 Comments

  1. Mark on March 31, 2020 at 3:27 pm

    Will i lose my files if i do this?

  2. Paul Rusling on February 23, 2020 at 7:49 am

    Mine is still demanding a password and won’t let me in. I did the button for soft reset, and the yellow light came on flashing, and on my screen, but when I try and open it in Airport utility it still demands the password.
    Any more ideas?
    Thanks

    • Lena Shore on February 24, 2020 at 6:59 am

      Two thoughts. 1. Maybe you held the button too long or not long enough? 2. Take it to a Apple Genius Bar. Sorry. I can’t think of anything else.

  3. Kathy Osborne on February 12, 2020 at 9:15 am

    THANK YOU!! MY Husband’s computer died a few years ago that we used to set it up. Then my computer died and I got a new one and couldn’t connect to my airport with all my client’s files!

  4. Washington on November 13, 2019 at 9:50 am

    Realizando esse reset perde os arquivos que estão salvo nele?

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