Help! I lost the password to my TimeCapsule!

February 18, 2013 / Updated: December 5, 2018 / Lena Shore


I had TimeCapsule set up and then got a new machine and moved things around. Anyway, when I go to my Airport Utility it wants to know my TimeCapsule password and I have no clue what it is. How can I retrieve it?


This is an easy one!

You need to give TimeCapsule a soft reset. All you need is a ballpoint pen or similar tool shape. Go to the back of your TimeCapsule and press the reset button for 1 second with the pen. This will give you 5 minutes to access TimeCapsule without needing a password. Open your Airport Utility (Applications –> Utilities –> Airport Utility) to update the password to a new one.


NOTE: More information from Apple can be found here on the different types of resets:

Posted in ,

Lena Shore

Lena is a full-time freelancer and nerd that specializes in web development, graphic design, and illustration. She enjoys building things, learning new things, pursuing creative endeavors, and giving free advice.


  1. Mark on March 31, 2020 at 3:27 pm

    Will i lose my files if i do this?

  2. Paul Rusling on February 23, 2020 at 7:49 am

    Mine is still demanding a password and won’t let me in. I did the button for soft reset, and the yellow light came on flashing, and on my screen, but when I try and open it in Airport utility it still demands the password.
    Any more ideas?

    • Lena Shore on February 24, 2020 at 6:59 am

      Two thoughts. 1. Maybe you held the button too long or not long enough? 2. Take it to a Apple Genius Bar. Sorry. I can’t think of anything else.

  3. Kathy Osborne on February 12, 2020 at 9:15 am

    THANK YOU!! MY Husband’s computer died a few years ago that we used to set it up. Then my computer died and I got a new one and couldn’t connect to my airport with all my client’s files!

  4. Washington on November 13, 2019 at 9:50 am

    Realizando esse reset perde os arquivos que estão salvo nele?

Leave a Comment

You must be logged in to post a comment.

This site uses Akismet to reduce spam. Learn how your comment data is processed.